Sealed with a K.I.S.S.: Honest Leadership, Real Mail, and Big Impact with Amber Grillot

This Season Feels Hard—And You’re Not Alone

Amber doesn’t hold back. She leads with honesty, admitting what many direct sellers are feeling: things are tough right now. Momentum feels slow, motivation is spotty, and comparing yourself to the highlight reels online only makes it worse.

“It’s hard right now. But it’s just a moment. You’ve already created so much—don’t forget that.”

Amber reminds us that seasons like this don’t define us. They refine us. And while the low moments feel loud, they’re just part of the bigger story.

Snail Mail That Sticks: Amber’s Unexpected Customer Care Secret

In a world of automations and inbox overload, Amber has carved out a powerful (and shockingly simple) strategy: snail mail.

“They don’t throw it away. They keep it. They stick it on their fridge. They remember you.”

Amber has been sending monthly themed postcards and happy mail to her customers for years. Not only does it set her apart—it creates connection in a way digital tools just can’t. It’s low-tech, high-touch, and unforgettable.

She’s even built systems around it, batching her mailers and sometimes theming them around holidays or seasonal vibes. And it works. Her customers reach out, they feel seen, and her mailbox (literal and metaphorical) becomes a place of joy.

Leadership Doesn’t Need Lipstick or a Script

Amber is refreshingly real about her leadership style:

“I’m not polished. I’m not organized. I voice memo instead of sending newsletters. And if I go live, there’s a good chance I’m not wearing a bra.”

For her, leadership isn’t about the “shoulds.” It’s about showing up in ways that are authentic and sustainable. She knows her leaders individually—some want coaching, others want space. Her goal is to meet them where they are, not mold them into someone else’s vision of success.

Burnout Isn’t a Badge of Honour

One of the most powerful parts of this episode is Amber’s truth bomb about productivity:

“We lie and say we’re doing more than we are. But why? No one’s giving you a trophy for being exhausted.”

Amber urges leaders to stop glamorizing hustle and start honouring honesty. If you’re resting, own it. If you’re struggling, say so. You don’t need to carry the weight of “keeping up.” You just need to keep it real.

Snail Mail + Real Talk = True Retention

Amber’s approach to customer care boils down to one truth: people remember how you made them feel. And nothing feels quite like opening a real envelope with your name on it.

Whether it’s a postcard with encouragement, a themed mailer for a fun promotion, or a handwritten thank-you, Amber uses snail mail as a way to say: I see you. I value you. I’m still here.

And it’s working. It builds loyalty. It builds connection. And it builds businesses that last beyond a season.

Reframing the Season: We’ve Been Here Before

If the current climate feels scary, Amber wants you to know: this isn’t new. We’ve just forgotten.

“This is what it was like in 2017, 2018, 2019. Before COVID. It’ll shift again. It always does.”

Perspective like that is priceless. It pulls you out of panic and back into purpose. The key is riding the wave—not quitting when the tide pulls out.

Fast Talk, Fast Laughs—and Real Impact

Amber’s natural speed (and humour) also made this episode a blast to record. From laughing about listening to audiobooks on 2x speed to joking about auctioneer-speed rants when she’s mad, her energy is contagious.

She’s living proof that being a successful leader doesn’t mean being “professional” in the traditional sense—it means being yourself.

Final Takeaway: You Built More Than You Realize

Amber closes with a reminder that every step forward counts:

“You started out with no customers. Not one. And now? Even if you only have five—that’s five more than you started with. You built that. Be proud of that.”

So if you’re doubting yourself, take a breath, look back, and remember how far you’ve come. And maybe send a postcard or two while you’re at it.

🎧 Tune Into Sealed with a K.I.S.S. Now

This episode is a warm hug, a firm pep talk, and a real reminder that you don’t have to do it all to make a difference. Whether you’re leading a large team or just trying to stay afloat, Amber’s message is clear:

Keep it simple. Keep it honest. Keep sending the mail.

❤️ Did This Episode Hit Home?

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